In this article, we will explain how to create a Individual Regulatory Bundle/Address in Lead Hero.
(Note: Regulatory bundle is NOT required if you are purchasing phone numbers in the USA or Canada).
Why You Should Do This
Submitting a individual regulatory bundle/address for a phone number in Lead Hero is required to comply with telecom regulations and prevent service restrictions. It ensures legal use, improves message deliverability, and avoids number suspension. Since Lead Hero uses Twilio, verification is necessary for certain regions and number types to meet carrier requirements. Without approval, calls and messages may be blocked or filtered.
Step 1: Navigation to Regulatory Bundle/Address
- Click on Settings in the left-hand menu.
- Select Phone Numbers from the settings menu.
- Click on "Regulatory Bundle/Address" button.
- Click button "+ Create".
Step 2: Submission of Regulatory Address
- Select type of bundle “Address Bundle” and Click on "Next"
- Enter Business Details;
- Friendly Name
- Customer Name
- Address Line 1
- Address Line 2
- Country
- State/Province/Region
- City
- Postal/Zip Code
- After filling out details click on “Submit” and application will be reviewed within 24 to 48 hours.
Step 3: Submission of Individual Regulatory Bundle
- Select type of bundle “Regulatory Bundle” and Click on "Next",
- Enter Business Details;
- Select Country
- Select End User Type → Individual
- Select Number Type → Mobile
- Click on “Next”.
- Enter End user Information;
- First name of the individual
- Last name of the individual
- Email address of the individual
- Phone Number of the individual
- Date of birth of the individual
- Comments → None
- Click on "Submit"
- Attach document by clicking “Proof of identity”
- Select the document type uploaded (ID or Passport)
- Insert additional information
- Click on Update documents
- Upload Proof of address document by clicking on Individual Address
- Click on Update documents
- After that Click on “Submit” and application will be reviewed within 24 to 48 hours.