How to Send Bulk SMS via Contacts
In this section you can learn the exact steps to send SMS in bulk—from selecting contacts to scheduling messages and monitoring results.
Select Contacts
Use the checkboxes on the left side of the Contacts page to select the contacts you want to send the SMS to.
Click the SMS Icon
Click on the SMS icon in the top menu bar to open the Bulk SMS window.
Select the Sending Phone Number
Choose the number you want to send from in the “From Phone Number” dropdown. If you leave it blank, the system will use the last number used per contact or the account default.
Compose Your Message or Use a Template
Type your custom message or click “SMS Templates” to insert a pre-saved message. You can personalize messages using custom fields, and even add emojis or attachments.
Choose a Delivery Method
- Send All at Once: Instantly sends your message to all selected contacts.
- Send at Scheduled Time: Choose a date and time for when the message should be sent.
- Send in Drip Mode: Send messages in smaller batches.
For drip mode, the following fields are required: Start on : Date on which the SMS starts getting sent Batch Quantity : No of contacts whom the SMS is sent in one batch Repeat After : No of days or hours or minutes in between two batches of SMS being sent Send on : Choose to send SMS only on particular days of the week Process between (hours) : Allows you to send SMS only on certain hours of the day. This picks up the location time zone to decide the hours of sending the SMS End At : The End At field sets the latest time of day your drip SMS messages can be sent. Messages outside this time window will be paused and resume sending the next day during the allowed timeframe.
Add an Action Description
Add a label in the “Action” field so the activity shows clearly in reports and bulk actions.
Click “Send SMS”
Submit your bulk message. Your action is now queued and will begin processing.
Track Progress in the Bulk Actions Tab
Go to the “Bulk Actions” tab to view the status of your SMS send, including metrics like sent, delivered, clicked, and failed. Click “Show Stats” to view detailed results.
