If you're having trouble logging in and you're stuck on the 9 dots, the first thing to do is try logging in with an incognito browser on Chrome.
Usually, the problem has to do with your browser cache, so try deleting your cache.
On Chrome, go to History > Clear Browsing Data and select "Cached Images and files) and then Clear Data.
In 99% of cases, this solves the problem.
The 9 dots issue can happen for a variety of reasons (wifi connection, VPN, software installed on your computer, location, cache, etc...) and is usually temporary.
If the page just doesn't redirect and gets stuck
1. Make sure cookies are allowed for app.leadhero.ai
2. If it's still stuck,
Check if you are using a VPN(e.g. NordVPN) that might control browsing activity/web protection before, please turn off / uninstall to see if it will work as it will update all SSL certificates on your website.
Click on the lock icon on the top left > Click on Connection is secure to expand more information
Click on Certificate is valid
It might show Issued by: NordVPN here which means that it will block the page from loading
If you're having trouble loading a screen, execute the following steps in a Google Chrome browser to resolve:
1) Right-click the screen and select "Inspect", select "Application" (you may have to click the >>> icon to find Application) then select "Storage" then click the "Clear Site Data" button
2) Click the lock icon next to the url of the page, select "Cookies", then click the "Remove" button
3) Do a hard refresh of your browser (right-click the reload button and select "Hard Reload" or Command + R on a Mac or Control + F5 on a PC)